Having A Dispute Transaction? A Step-By-Step Guide.
Managing disputes efficiently is crucial for maintaining smooth business operations, and the Clover Dashboard offers a user-friendly interface for reviewing and resolving disputes. In this guide, we’ll walk you through how to view and manage dispute transactions step-by-step. Let's begin!
Dispute transaction
Step 1: Logging into Clover Dashboard
Start by logging into your Clover Dashboard. Here's how:
Visit: Clover Dashboard
Username: Enter the email address you used when applying for your Clover account.
Password: Use the password you set when you first opened your account. If you’ve forgotten your password, click on "Access Account" and follow the steps to reset it. Once the password is reset, log in with your new credentials.
Step 2: Accessing the Disputes Section
Once logged in, follow these steps:
On the left-hand menu, click on Disputes.
A pop-up will appear asking for location access to better understand your dispute information. Select “Allow” to proceed.
Step 3: Viewing the Disputed Transaction
After allowing location access, you will see a list of disputed transactions.
Click on “View Details” next to the dispute you’d like to examine.
Step 4: Analyzing the Transaction Details
Once inside the transaction details page, click on “Transaction” on the left-hand menu to view the receipt associated with the disputed charge.
Here, you can see how the payment was made, which will be useful in assessing the dispute’s validity.
Step 5: Understanding Payment Methods
Expand the “Details” section to see how the customer completed the payment. The key methods of payment will include:
PIN Verified: This means the customer inserted their card and entered their PIN, verifying the transaction with a personal security code.
Contactless (Tap): The customer tapped their card on the terminal for a contactless payment.
Manually Entered/Keyed: This means the card information was manually typed into the system rather than being swiped, inserted, or tapped.
Understanding the method of payment will help you better assess the dispute and determine if it is valid or requires further investigation.